Guest Services

Return Guarantee

Not satisfied with your purchase from

You may return your order for a refund within 60 days from the date of invoice.

Place the e-mail confirmation or the invoice (enclosed in your original order) inside the return package.

Returns should be addressed to:

Nailaidworks Returns
13345 NE 17th Avenue
North Miami, FL 33181

To ensure prompt delivery, please send your return via UPS, FedEx, or US Post Office with Delivery Confirmation. We are not responsible for return packages that are lost in transit. We do not pay for shipping on returns.

Within 7 days after the return has been received, please check your credit card statement for a refund from ANISE COSMETICS/NAIL-AID. Flat rate shipping fee of $4.90 is not refundable.

Shipping Rates and Policies

Since most NAIL-AID items are considered Hazardous Materials (including all aerosol items, nail polish and, nail treatments), the U.S. Department of Transportation (USDOT) requires ground-only shipment for these items due to air shipment restrictions and regulations. All orders must be shipped via Standard Ground Shipping and we are unable to ship via UPS Air. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. Territories or APO/ FPO addresses. At this time does not ship to international addresses.

FREE Shipping Promotions
  • Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard Ground Shipping service only.
  • FREE shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii and APO/FPO addresses.
Standard Ground Shipping

Our Standard Shipping combines the capabilities of UPS and USPS, delivering packages to you more efficiently. UPS will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox. This allows packages to arrive on Saturday as well as any other business day. Tracking is still available through UPS and will indicate the estimated delivery date.

NAIL-AID Processing Time

Orders are typically processed for shipment in 2 to 3 business days.

Product Availability makes every effort to ensure that all of the merchandise we feature is in stock. However, resulting from promotions and exclusive new collection launches, products may be temporarily “sold out”. We apologize for any inconvenience and always know we are working non-stop to try to meet demand at all times.

Nail-Aid Special Discount and Promotion Exclusions and Restrictions Redeeming Coupons -

Redeem your discount by simply entering the special Discount Code in the space provided for each item to which the discount code applies and click APPLY CODE. The applicable special discount or promotion will appear in the Shopping Bag.

Please note that the special Discount Code is only applicable to certain items and not all items in your shopping bag. 

The contests/giveaways we organize are not sponsored, endorsed or administered by, or associated with Instagram/Facebook.

No purchase required to enter or win.

The official rules, requirements and deadline are submitted to every contest/giveaway post. Open to legal residents of the United States, age 18 or older.

Entrants are required to comply with all respective social media platform rules and regulations when posting on social media platforms and are prohibited from spamming or creating fraudulent or multiple accounts.

There is no limit on the number of online entries per entrant during the entry period. All entries must be received by the close of entry period.

Entrants must provide all information requested to be eligible to win. Incomplete, unreadable, or unintelligible entries will be disqualified.

The winner(s) are always chosen randomly by using an application/website. Winner will be notified by Instagram/Facebook within three days of the prize drawing, and is required to respond within seven days of notification. We are not responsible for any change of email address, Instagram/Facebook account or physical address of entrants.

All federal, state, and local taxes are the sole responsibility of the winner.

No substitution of other products or cash or transfer of prize permitted.

We are not responsible if any products/gift cards which are lost, stolen, destroyed, or used without permission and it will not be replaced.

We reserve the right to disqualify any person tampering with the entry process.

By entering, you agree to be bound by these OFFICIAL RULES.